Cancellation, Returns, Refunds and Exchanges Policy
The MillionGenie Cancellation, Returns, Refunds and Exchanges Policy was updated on October 1, 2019
Cancellation of transaction / orders
Cancellation by MillionGenie:
There may be certain orders that MillionGenie is unable to accept and has the right to cancel order. MillionGenie
reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some
situations that may result in Buyer's order being cancelled include, without limitation, non-availability of the
Product or quantities ordered by Buyer or inaccuracies or errors in pricing information. MillionGenie may also
require additional verifications or information before processing any order. All such cancellation shall be without
any recourse to Buyer and without any liability to the MillionGenie. If Buyer's order is so cancelled, after the
payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account
provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or
to any pre-paid payment instrument account of the Buyer. MillionGenie shall have the sole discretion to determine
the mode of reversal from the above options. In the event a promotional code given by MillionGenie is used for the
purchase of the Product, the amount under such promotional code shall not be refunded in case of cancellation of
order. The above is the sole remedy of the Buyer and the sole liability of the MillionGenie and sole responsibility
of MillionGenie for any cancellation of the purchase order by the MillionGenie or otherwise other than by the
Cancellation by the Buyer:
In case of requests for order cancellations, MillionGenie reserves the right to accept or reject requests for order
cancellations for any reason whatsoever. As part of usual business practice, if MillionGenie receives a
cancellation notice and the order has not been processed, MiilionGenie may cancel the order and refund the entire
amount to Buyer within a reasonable period of time. MiilionGenie will not be able to cancel orders that have
already been processed. Buyer agrees not to dispute the decision made by MiilionGenie and accept MiilionGenie's
decision regarding the cancellation.
Set-off of any benefits availed by the Buyer:
In case the Buyer has availed any benefit under any marketing or promotions provided by MiilionGenie in relation to
the Product for which the order has been cancelled by the Buyer or by MiilionGenie, Buyer agrees and authorizes
MiilionGenie to recover such benefits from the Buyer or set-off the same from any refunds to the Buyer.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your
returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit
card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an
email at firstname.lastname@example.org and send your item to: 14, Vashundhara 5, Poonam Sagar Complex, Mira Road.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the
value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to
you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: MillionGenie Private Limited,14/15, Vashundhara 5, Poonam
Sagar Complex, Mira Road, Thane, Maharashtra, India. Pincode: 401107.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 2000 Ruppees, you should consider using a trackable shipping service or purchasing
shipping insurance. We don’t guarantee that we will receive your returned item.